Welcome to the SA-csi Lite Measurement of FNB Branches
Through this SA-csi Lite measurement, you are given the opportunity to rate the branch you most recently visited in terms of three key components of the South African Consumer Satisfaction Index (SA-csi) Model:
1. Your Overall Satisfaction
2. Your Expectations
3. Your Ideal Branch
This survey will always be open, so each time you visit a branch you can give a new rating!